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The initiates are focused on improving train service as well as overall customer experience.
During the “Connect With Us” forums, daily commuters, leisure travelers, community members and stakeholders are encouraged to engage in constructive dialogue with Metro-North leaders, who will listen to all feedback and answer questions.
These forums have already taken place at 10 other stations: North White Plains, Beacon, Brewster, Croton Harmon, Nanuet, Harriman, Mount Vernon East, Bridgeport, Woodlawn and Ossining.
The forums are scheduled from 7 a.m. to 8:30 a.m. on the following dates:
- Wednesday, Oct. 16 (Mount Kisco station platform)
- Tuesday, Nov. 19 (South Norwalk New York-bound station platform)
- Tuesday, Dec. 10 (Grand Central Terminal)
The program is ongoing, and forums will also take place next year in a continued effort to improve service.
“Connect With Us forums are an excellent opportunity for us to let the public know what we’re doing to improve safety, service reliability and customer communications,” said Catherine Rinaldi, Metro-North President. “The forums also give us the chance to speak directly to our customers, listen, and learn what matters to them, and find ways we can do to continue to enhance service.”
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